Shipping: Orders are shipped out 5 days a week Monday through Friday through USPS first class mail or priority. Any major holidays will not be included in transit times. These include New Year's Day, MLK Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas Day. 

USPS Postal Service normally takes 2 to 3 transit days but may take up to 10 days to reach you.  

International Shipping: We are happy to ship packages overseas. Please note that customers are responsible for any custom fees.

Placing orders: Feel free to use our online shopping cart, located throughout the site. If you're having problems with the cart, you are welcome to phone in your order. Our phone number is 1866-305-7440. If you get the answering machine, please leave a message with your information and we will call you back.

Order Changes & Cancellations: Because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted within one hour of order placement. However, if you are using expedited shipping or shipping internationally, we cannot accept any changes, this is to ensure that your order is shipped out on time. Please email your changes as soon as possible to info@scentualaroma.com. 

Damaged or Missing Orders: We are always happy to help replace or refund your missing or damaged items within 30 days of purchase.  If you receive a damaged package, please take photos of items, box and the labels.  Please email us with information. If you choose to have a replacement sent to you, we will ship it to the original shipping address. If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.

Scentual Aroma® website and product pages have not been evaluated by the Food and Drug Administration (FDA). Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. As with all skincare products, sensitivities or allergic reactions are possible. Always perform a patch test prior to use. Discontinue use if irritation occurs and consult a healthcare professional if needed. By purchasing and using Scentual Aroma® products, you acknowledge responsibility for determining product suitability for your skin. Scentual Aroma® and its owner are not liable for adverse reactions, skin issues, or misuse of products. Information provided is for educational purposes only and does not constitute medical advice. For external use only. Essential oils should not be used internally and should be avoided during pregnancy or nursing unless approved by a healthcare provider. Individual results may vary. Patch test before use. For external use only.